Refunds and cancellations
These terms apply to paid advisory engagements for identity and access management reviews. They do not cover software licences or physical goods — we do not sell those.
Eligibility
Refunds relate to professional service fees invoiced by Workspace Lakepath (Pty) Ltd under an accepted proposal. Website enquiries themselves carry no charge.
Cooling-off before kickoff
If you cancel in writing more than ten business days before the agreed kickoff date, and no evidence collection or interviews have started, we refund prepaid fees in full minus any non-recoverable third-party costs already approved by you (for example prepaid travel).
Partial refunds
If work has started — including scheduling interviews, receiving exports, or drafting findings — fees for completed stages are non-refundable. Unused later stages may be refunded proportionally at our discretion when cancellation is initiated by you for reasons unrelated to your delayed access.
Non-refundable items
- Completed workshops and delivered final reports
- Days already worked on analysis or interviews
- Approved travel and accommodation billed at cost
- Deposits on engagements cancelled within ten business days of kickoff once preparation has begun
Cancellation by Workspace Lakepath
If we cannot staff an accepted engagement, we will offer a reschedule or a full refund of amounts paid for undelivered work.
Rescheduling and no-shows
Workshop or interview dates may be rescheduled once without fee if you give at least five business days’ notice. Shorter notice or repeated no-shows may be charged as delivered time. Client delays in providing evidence may extend timelines without automatic refund.
Work already started and materials
Draft findings and working papers prepared before cancellation remain our intellectual property. You will not receive unfinished drafts unless we agree otherwise in writing. We do not purchase materials on your behalf as part of standard reviews.
Refund process and timing
Email hello@workspace-lakepath.click with your invoice number and reason. Approved refunds are processed within fourteen business days to the original payment method or South African bank account used for settlement.
Exceptions
Statutory rights under South African consumer law remain unaffected where they apply. Engagement-specific statements of work may refine these terms; where they conflict, the signed statement of work prevails for that project.